Tenant Information

Locations

(Click an office location for more info)

St Kilda Office Mon - Fri: 9am to 5:30pm Sat: 9am to 1pm

Murrumbeena / Carnegie Office Mon - Fri: 9am to 5:30pm Sat: 9am to 1pm

Bentleigh Office Mon - Fri: 9am to 5:30pm

Finding your new home

Use our advanced search facility to find the rental property that matches your location and price range requirements. Our website uses detailed images, descriptions and floorplans to help you make a decision. You can view properties during the open for inspection times listed, or contact our Leasing Concierge to make a time that suits you. Please note that as all properties are usually tenanted, prior notice of an inspection requires at least 24 hours.

Ready to apply

If you have found the property you would like to apply for, please fill out a Tenancy Application Form and return to us via email, in person or fax. 100 points of identification is also required. We will acknowledge your application within 24 hours and advise you as soon as the landlord has made a decision.

If you are successful with your application, these are the next steps:

1. Sign a lease agreement
2. Provide payment (Bank Cheque or Money Order) for:
   1. Security Bond - payable to The Residential Tenancies Bond Authority (RTBA)
   2. First month’s rental (your property manager will advise amount)
3. We will provide you with a tenancy pack which includes:
   1. Keys to the rental property
   2. Information about your rights and responsibilities as a tenant (as stipulated by Consumer Affairs) which can also be viewed here
   3. A property Condition Report (which you need to review, sign and return a copy to the office)
   4. Emergency maintenance and after hours numbers

Maintenance Requests

If you have a maintenance request, please email your Property Manager with as much detail as possible.

 

Emergency Repairs

Please be advised that under the Residential Tenancies Act, the following can be considered urgent:

* BURST WATER SERVICE	* GAS LEAK
* BROKEN OR BLOCKED TOILET	* SERIOUS ROOF LEAK
* DANGEROUS ELECTRICAL FAULT	* FLOODING OR FLOOD DAMAGE
* FAILURE OR BREAKDOWN OF THE GAS	* SERIOUS STORM OR FIRE DAMAGE
* ELECTRICITY OR WATER

If you have an emergency situation during our business hours, please contact your Property Manager and advise them of the situation.

If you have an emergency situation whilst our office is closed, please contact the relevant tradesperson below and they will assist you.

If the tradesperson is not available, please leave a voicemail message for them and they will return your call. Please ensure that you email your Property Manager you have had to call for an emergency tradesperson.

	Name	Phone
Carpet / Flooding	The Squeaky Clean Team	Ph: 1300 682 563
Plumber	Titan Plumbing Remedy Plumbing	Ph: 1300 450 460 Ph: 0480 124 664
Electrical	Real Estate Electrical Victoria	Ph: 0418 346 878
Locksmith	Solid Lock Locksmith	Ph: 0401 073 756
Glazier	BCI Glass	Ph: 0411 551 262

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